COVID-19 Update - We are still trying to fulfill all our orders online but we do have limited stock of some food and bedding. Deliveries may take longer than usual due to high demand during these very difficult times. We advise that you call us on 01202 237606 or email your requirements to (please include your postcode and telephone number). We can then update you as to what products we have in stock and can take your order over the phone. We are still offering local delivery for some BH postcodes for the normal charge of £5 and endeavour to deliver to you as soon as we can. Our shop on Chalwyn Industrial Estate now has restricted access too, so please either call on 01202 237606 or knock on office window when you arrive so we can assist with your purchase. NB We are only accepting card payments at this time and just processing them using your card details. (therefore no need for customer to touch card machine).

Our delivery charges are based on the weight of order and the delivery location, prices range from £3.50 upwards delivered to the UK mainland. All delivery options and charges will be shown once you have added products to your shopping cart, signed in or if you are a new customer registered. Orders will be delivered to the address specified on the order. We also please ask that you provide us with a telephone number should we need to contact you.  

When placing an order online we always try to deliver as soon as possible at the lowest possible price. Items are usually dispatched within 2 working days.  If an item is not in stock we will contact you explaining this and give you a revised delivery date.

We offer several types of delivery methods to England, Wales and Lowland Scotland:

We use a Parcel Courier on a 1-2 working day service but dispatch times can take 1-2 working days. (Therefore allow 4 working days for delivery)

We also use a Parcel Courier Service  for bulky parcels or multiple parcels on a 1-2 working day service but dispatch times can take 1-2 working days. (Therefore allow 4 working days for delivery).

On occasion we may use Royal Mail for delivery of small items.

We also use a specialised pallet company for heavy/bulky orders.  This option will be displayed upon checkout.  Please allow 4 -5 working days for this service.  
Signature is required on delivery. Please note that if delivery is to Isle of Wight or Northern Ireland delivery may take 5-6 working days.

We do offer delivery to Scotland (Islands and highlands), Scillies, Nothern Ireland, Republic of Ireland, Channel Islands, Isle of Man and the Isle of Wight.  If you require delivery to anywhere in the above mentioned areas click here
 to contact us and provide the items you would like and the delivery address.  We can then work out your postage costs.

We also offer a £5.00 set delivery fee for all BH Postcodes for orders weighing above 2kg. For orders weighing less than 2kg there will be an option to have your parcel delivered by courier or Royal Mail, this price will calculated on check out and will be less than £5.00. Please allow 7 days for your delivery to arrive. 

If you require next day delivery or your items urgently please click here contact us and provide us with your
address and items you would like to order and we can give you the cost for the delivery option you require.